Activate Your CIMB Niaga Credit Card
Your CIMB Niaga Credit Card will be sent as block card (inactive). Upon receiving your CIMB Niaga Credit Card, Bank will do the activation on your credit card and Bank will send SMS notification to your registered mobile phone notifying that your CIMB Niaga Credit Card has been activated. You also can contact Layanan Telepon 24 Jam Phone Banking 14041 to activate your credit card.
CIMB Niaga Credit Card PIN
You can request for Credit Card PIN which you can use for cash advance transaction, by sending SMS to 1418, with format:
PIN[space]4 last digit of credit card[space]Date of Birth with format DDMMYYYY
From your mobile number that has been registered at CIMB Niaga system.
Example: PIN 1234 14041999
*Valid for all credit card type (except Corporate Card)
Online Transaction with CIMB Niaga Credit Card
Your CIMB Niaga Credit Card has been equipped with 3D Secure feature which make your online transaction more secure. With this feature, every time your do online transaction, you will get 6-digit passcode that will be sent to your registered mobile phone number. You have to ensure:
1. Your mobile phone number has been registered to the Bank
2. Your mobile is on active condition
3. Your mobile phone provider is on good condition
Transaction Summary on Your CIMB Niaga Credit Card
You can access your credit card transaction summary via online through this website https://www.cimbclicks.co.id/cc-cimbniaga/Login.html
On that website, you can also do:
1. See your monthly billing statement for previous 6 months period
2. Top up your mobile phone
3. Pay your monthly utility bills, such as electricity, internet, etc
4. Pay school fees for several universities
5. Pay airline ticket for Garuda Indonesia and Lion Air
If you have disputed transaction, it needs to be reported to the Bank within 30 (thirty) calendar days after cycle date. If you report the disputed transaction more than the specified period, it will be fully under your liability. You can report the disputed transaction by calling Layanan Telepon 24 Jam Phone Banking 14041.
Loss / Stolen Credit Card
If your CIMB Niaga Credit Card is loss or stolen, you have to report directly to the Bank by calling Layanan Telepon 24 Jam Phone Banking 14041 and describe the incident to the Phone Banking Officer.
Increase Limit on Your Credit Card
You can request to the Bank to increase the credit limit on your credit Card by calling Layanan Telepon 24 Jam Phone Banking 14041 or Layanan Priority Service at (021) 5005 88 (for World MasterCard and Visa Infinite)